Social Policy
Introduction
Campaigning for changes in policies and services is an important part of our work. Citizens Advice Bureaux make a record of every enquiry brought to them.
Nationally this adds up to a huge wealth of information about the problems people experience. We work proactively to prevent similar problems happening to others.
National campaigning
The national body Citizens Advice uses the evidence we provide to highlight the effects that policies have on real people in the real world, and to suggest where improvements can be made to the policies and services of national and local government and businesses. Citizens Advice aims to stop problems at their source, using the direct experience of the communities that Bureaux serve.
Each bureau sends information about the problems brought to them (but not about their clients) to Citizens Advice. Evidence is collated to help social policy officers identify national trends. The CAB can then present evidence to policy makers by writing reports and submissions and participating in consultations to improve policies.
To learn more about our national campaigns visit the Citizens Advice website.
Local Campaigning
With local or regional issues, bureaux may act individually or join forces with other Bureaux and outside agencies, using their client evidence to lobby MPs, Assembly Members (AMs), councillors, local authorities and others, as well as presenting their findings in the media.
Turning Evidence into Action
The CAB Service is respected for its impartiality and independent analysis,
and is listened to at all levels of government. Councilors, MPs, AMs and
Ministers all consult the CAB Service on a wide range of issues. This enables
Citizens Advice to effectively campaign for social justice and get laws
and policies changed for the better. .
