Get Advice
Shepway Citizens Advice Bureau is a generalist advice service. Using the Citizens Advice service's unique information system we can give you free, confidential, impartial and independent advice and information on a wide range of subjects.
Our section called How we can help has details about many of the everyday problems that we deal with.
In addition to our general service we can also offer specialist advice in Debt, Welfare Benefits and Housing through our Community Legal Service franchise. Your adviser will give you more information on this service if it is applicable in your circumstances.
Accessing Advice
You can contact us directly at our offices in Folkestone, Hawkinge or New Romney. You can also contact us by telephone, post or email. We will always try to provide help in the most appropriate way.
Details of the services offered at each location can be found below.
Click here for details of our services based at Childrens Centres in the Shepway area.
Folkestone - 20 Church Street
Drop in service available 5 days a week. This office operates a gateway assessment service. You will be given a short interview for us to determine how best to deal with your enquiry. Following this assessment you could be offered a further appointment with an adviser or a referral to another agency where this is appropriate.
Opening times
Monday-Friday 10am-12am and 2pm-3pm
If you are unable to come into the bureau please call our gateway assessment telephone line.
New Romney, Hythe and Hawkinge
Drop in services available 1 day a week. These outreaches operate a gateway assessment service. You will be given a short interview for us to determine how best to deal with your enquiry. Following this assessment you could be offered a further appointment with an adviser or a referral to another agency where this is appropriate.
Find Us – New Romney/Hythe/Hawkinge
Opening times
New Romney:Tuesday 10am-12am
Hythe:Friday 10am-12am
Hawkinge:Tuesday 2pm-4.30pm
Email Advice
If you live in our local area you can send us a query by email. Before contacting us you may want to look at the Adviceguide website for online information and advice.
Use the online-form to send us details of your problem.
We will attempt to reply by email whenever possible. When email is not the most suitable medium for dealing with your query we will contact you to arrange an appointment or other response.
Telephone Advice
Contact our Telephone advice service on 0844 499 4118 (calls from a landline are charged at 5p per minute - call charges from mobiles may vary).
During normal opening hours this line offers a gateway assessment service.
At all other times or when we can’t answer you can listen to pre-recorded advice on a wide range of subjects.
Adviceguide
Advice and information can also be found on the Citizens Advice Adviceguide website.
If you do not live in the area
If you do not live in the area we cover, the national Citizens Advice service website includes a UK-wide directory of local CAB with their contact details and the services they offer.
